Please direct your mishandled baggage enquiries for the following airlines to Qantas Baggage Services on +61 8 9270 9433:
- Air New Zealand
- Garuda Airlines
- Malaysia Airlines
- Qantas Airways
- South African Airways
The hours of operation of Qantas Baggage Services are between 0700 and 2100, seven days a week. Outside these times, please leave a message and a member of staff will contact you.
Please direct your mishandled baggage enquiries for the following airlines to Toll Dnata Airport Services on +61 8 9479 8109:
- Air Mauritius
- Air Asia
- Cathay Pacific
- Emirates
- Royal Brunei Airlines
- Singapore Airlines
- Thai Airways International
The hours of operation of Toll Dnata Airport Services are between 0900 and 1700, seven days a week. Outside these times, please leave a message and a member of staff will contact you.
Please direct your mishandled baggage enquiries for Tiger Airways flights to Menzies Aviation on +61 8 9479 2110.
For information on check-in baggage allowances, please contact the airline you are flying with direct.
Luggage Trolleys
Luggage trolleys are provided by Smarte Carte and the corrals are located at various points within Terminal 1 (International) and the car park.
| Location of Luggage Trolleys |
Price Per Trolley |
| Terminal 1 Baggage Reclaim Area |
Free |
| Within Terminal 1 Car Park |
Free |
| Kerbside |
A$2.00 |
Please note there is no refund upon return of the luggage trolley to the corrals.
Luggage Lockers
Luggage lockers are provided by Smarte Carte and are available for use for the short-term storage of luggage (up to one month). Three different size lockers are available for hire and the lockers are located on the central forecourt area, between the car park and the front of Terminal 1 (International).
The charge for using the luggage lockers are:
| Locker Size |
Capacity |
Price (per 24 hr period) |
Small Locker
(D 85cm x W 41 cm x H 41cm) |
1-2 small backpacks |
A$6.00 |
Medium Locker
(D 85cm x W 41cm x H 56cm) |
1-2 large backpacks or
1 standard sized suitcase |
A$8.00
|
Large Locker
(D 85cm x W 41cm x H 85cm) |
1 extra large suitcase |
A$12.00 |
Instructions regarding the use and hire of the luggage lockers can be found on the front of the actual lockers, and are available in eight different languages.
After the luggage items have been secured inside the locker, a ticket containing a unique PIN code will be issued. The PIN code must be entered in order to retrieve the luggage items.
Please note that there are no luggage lockers available for oversized baggage, such as surfboards or windsurfers.
Export Air also provides storage facilities for certain luggage items at Terminal 1. For more information, please contact Export Air on +61 8 9477 1080.
Excess Baggage
‘Smarte XS' is operated by Smarte Carte and enables unaccompanied excess baggage to be transported to over 450 cities worldwide.
Located in the departures hall on the ground floor of Terminal 1 (International), Smarte XS can save travellers up to 50% of the cost normally associated with accompanied excess baggage.